In this article
1: Supported Browsers
Forsta Plus Digital Diaries supports Chrome, Edge, Brave and Safari. Forsta Plus Digital Diaries strongly recommends using Chrome for the best experience. While Mozilla Firefox will work for most of the Forsta Plus Digital Diaries site, some functions require Adobe Flash which is no longer supported by Firefox. Internet Explorer and Opera are not supported.
1.1: For Participants Only
The Forsta Plus Digital Diaries participant interface is supported on Chrome, Edge, Brave and Safari. Forsta Plus Digital Diaries recommends using Chrome for the best experience.
1.1.1: Mobile Devices For Responsive Interface
The Forsta Plus Digital Diaries web interface is supported on the following mobile devices with the following browsers:
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iOS (11+) - iPhone, iPad
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Safari
Chrome
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Android (4+) - smartphones and tablets
Chrome
Note: Windows tablets have limited functionality, mostly with uploading images and video, with Forsta Plus Digital Diaries.
Despite the responsive nature of the Forsta Plus Digital Diaries site on a mobile browser, Forsta recommends the Forsta Plus Digital Diaries app for use in mobile studies. There are important pieces of functionality contained in the mobile app that cannot be replicated by using a responsive web browser application on a mobile device. These include offline mode, push notifications, and video compression. For more details, please contact Technical Support.
2: Mobile App Supported Devices
Note: Mobile activities and the mobile app are only available if you have a mobile license for your project. Contact Forsta Plus Digital Diaries at sales@forsta.com to learn more.
The Forsta Plus Digital Diaries mobile app is supported on the following mobile devices:
- iOS (14+) - iPhone, iPad
- Android (8+) - smartphones and tablets
Tip: Concept Canvas activities cannot be completed on the mobile application. Additionally, the location collector for regular activities is not mobile-app compatible.
Note: Mobile Activities can be completed both on the mobile app and on the website.
Despite the responsive nature of the Forsta Plus Digital Diaries site on a mobile browser, we still recommend the Forsta Plus Digital Diaries app for use in mobile studies. There are important pieces of functionality contained in the mobile app that cannot be replicated by using a responsive web browser application on a mobile device. These include offline mode, push notifications, and video compression. For more details, please contact Technical Support.
3: Supported Languages
Both the Forsta Plus Digital Diaries participant website and the Forsta Plus Digital Diaries mobile app are available in multiple languages.
When creating activities, the default translation shown is English. Susbsets of the activity need to be manually translated per each language used. Then, once the activity is placed in the corresponding segment, the language of the segment will determine which translation of the activity to show. This allows multiple languages to be used in one activity. To learn more, see Creating a Multi-Language Project or contact Technical Support.
Note: The mobile app interface translations (menu, sections, buttons, tooltip messages) are auto-generated and are based on the participant's mobile device language.
3.1: List of supported languages
- Bahasa Melayu (Malay)
- Brazilian Portuguese
- Bulgarian
- Chinese Simplified
- Chinese Traditional
- Danish
- Dutch
- English (United States)
- English (Australia)
- English (United Kingdom)
- English (India)
- Finnish
- French
- German
- Greek
- Indonesian
- Italian
- Japanese
- Korean
- Norwegian Bokmal
- Polish
- Spanish
- Spanish (Spain)
- Swedish
- Tagalog
- Thai
- Turkish
- Russian
- Vietnamese
- Arabic
Tip: For European and Australian participants, we provide separate EU and AU servers to accommodate Safe Harbor restrictions. Additionally, speed issues for both European-based and Asian-based participants can be improved by hosting your project on the EU or AU servers. There is no extra fee to use the EU and AU servers. Ask your Forsta account representative for more information.
If there is a language not listed above that you would like for a project, contact us at DigitalDiariesProductDL@forsta.com.
4: Mobile App Offline Mode
Note: Mobile activities and the mobile app are only available if you have a mobile license for your project. Contact Forsta Plus Digital Diaries at sales@forsta.com to learn more.
The Forsta Plus Digital Diaries Mobile App allows participants to engage in activities with limited internet service. If a participant looses internet access while working on an activity, the participant will still be able to complete and submit that activity. Once the participant's device reconnects to the internet, the participant's responses to an activity will upload to the Forsta Plus Digital Diaries servers.
4.1: Offline Mode Limitations
Participants must open the activity before disconnecting from the internet.
Participants can only work on and submit one activity while disconnected from the internet.
Participants are unable to log in to the Forsta Plus Digital Diaries mobile application if disconnected from the internet.
When uploading video, the app must be kept open (in the foreground) and connected to the internet until the video fully uploads.